OEM Spare Parts Availability

For Sumitomo, Demag, Van Dorn and Newbury Injection Molding Machines

Spare parts availability is an important part of Sumitomo (SHI) Demag's Comprehensive Customer Satisfaction program for our injection molding machinery customers. To ensure that your Sumitomo, Demag, Van Dorn and Newbury replacement parts needs are precisely and promptly met, we offer an extensive OEM inventory in North America, customer-focused support and programs to increase machine performance.

Extensive Inventory

• Extensive inventory and continuous monitoring of parts use
• 95% on-time shipment for priority deliveries

Customer-focused Support

• 24/7 shopping that's easy and cost effective via our Online Store and its automatic 2% discount
• Parts specialists with technical knowledge and expertise to assist in part identification, selection of part alternatives to best meet customers' requirements and timely fulfillment of delivery needs
• Call center staff for assistance with quick quote and order processing via our
  toll-free number: 866-491-1045
• Core repair program
• Order and delivery confirmations
• Sales volume discount and promotional programs

Increased Machine Performance/Uptime

• Standard and customized preventive maintenance OEM parts kits
• Interval maintenance kits for SE Series all-electric machines
• Extensive selection of front-end parts to extend machine capabilities
• Recommended spare parts programs

For more information on how Sumitomo (SHI) Demag can help with your spare or replacement parts requirements for your injection molding machines, please call our toll-free number: 866-491-1045 or email us.