When your Sumitomo (SHI) Demag injection molding machine arrives, an experienced Service Engineer provides machine startup and training including:

  • Basic operation and maintenance instruction (training on control systems can also be arranged prior to installation)
  • A detailed preventive maintenance schedule
  • All training manuals and support documentation covering instruction, parts, operation, molding maintenance and trouble shooting

To ensure a superior level of service, all Sumitomo (SHI) Demag Service Engineers are professionally trained and meet rigorous certification standards. In independently conducted surveys of our customers, our Service Engineers are consistently rated as knowledgeable, helpful and responsive.

Additionally, Sumitomo (SHI) Demag Service Engineers are strategically located across North America to ensure prompt service to our customers.

For Service information on your Sumitomo, Demag, Van Dorn, and Newbury injection molding machine, call 866-491-1045 or send an email to:

To request service on your machine click here.